What’s the difference between the ticket outlets? Which one should I buy from?

There are six types of tickets available, which you buy is up to you but here are the differences. Which ticket you opt for will determine which outlet you use;

• Flexi Ticket – can be resold/transfered, don’t need to have on you when you arrive, must be in your name. 
  • Available in GBP, and Euro’s. Also available in physical format via We Represent rep’s.

• Standard Ticket – cannot be resold/transfered, non-named tickets but lead booker must be present on arrival for all.
  • Available in GBP, and Euro’s.

• Deposit Ticket - cannot be resold/transfered, non-named tickets but lead booker must be present on arrival for all. £65 deposit now, £70 balance before 21st April
  • Available in GBP only.

We would always suggest purchasing a Flexi Ticket above a Standard Ticket but the choice is up to you.

Can I resell my ticket?

This depends on the outlet you used to purchase the ticket;

• Leedstickets – Yes, please e-mail info@leedstickets.com
• Eventbrite – If you bought a Flexi Ticket yes, please e-mail namechanges@outlookfestival.com. If you bought a Standard Ticket no, these tickets are non-transferable.
• Fatsoma – No, these tickets are non-transferable.
• Ticket Arena – No, these tickets are non-transferable.
• We Represent (physical ticket) – Yes, please e-mail namechanges@outlookfestival.com.

Name changes are only administered between 3rd June and 16th August.

I’m 17 now, but my 18th birthday is before the festival. Can I buy a ticket?

As long as you’re 18 by the time you pick-up your wristband you may purchase a ticket when you are 17. Just make sure you bring your I.D along – all customers are I.D’d regardless of age.

See the Tickets Page for more info.

When does the campsite open? When can I check-in?

The campsite is officially open to Outlook Festival customers from midday Monday 26^th August until midday Wednesday 4^th September. Check-in is open 24/7 during this period.

Can I just pay for camping when I arrive?

Camping spaces will sell out in advance so you must book your initial dates pre-event.

Additional nights will be able to be purchased at the campsite however these will cost £12 per night instead of £9 per night if you book in advance.

How do I add additional nights to my booking?

You can add additional nights to you booking by logging back in and selecting the new nights.

You can also add additional nights when you arrive on-site, however these will be slightly more expensive than doing so in advance – just ask the staff member checking you in if you need to stay a little longer than previously planned.

I don’t need my space anymore – can I change the name on my booking?

Sure, just log back in to your booking and amend the details. There is a £10 admin fee for this which is payable when the change is made.

Can I bring a Camper Van into the campsite?

Yes, but you need to purchase a Camper Van ticket. Please read the T&C’s before booking, particularly regarding the rules of moving whilst on site.

Everyone staying in the Camper Van will also need to purchase their camping via the accommodation system.

Can I bring my pet dog/cat/hamster?

Pets are not allowed anywhere within the campsite, and festival, grounds. If you are looking to bring a pet you will need to stay off-site.

Can I buy or hire a tent when I arrive or do I need to book it in advance?

Yes you can hire/buy a tent on arrival, but since there are a limited amount available we strongly recommend you reserve your tent in advance or you will have to find a camping shop in Pula to buy a tent.

There are also kiosks on the campsite which sell tents and sleeping bags but these are independent of the festivals and also very limited.

Is there any secure storage on the campsite for my camera/money/passport?

Your passport is handed in to the campsite on arrival, this is Croatian law, and they will look after it until you check-out. There will be secure storage available to rent by the Beach Stage. Prices are yet TBC but you can rent for just a day at a time or the whole festival duration.

We’re thinking of booking a 3/8 person hostel room but not sure of who’s coming yet. Can we book a room without confirming names?

You’ll need to book, and pay for, the whole room at the time of booking, including adding names. If friends are undecided yet you can change their name at a later date for a £10 admin fee.

See the Accommodation Page for more info.

When will the airport transfers sell out?

We will be taking all transfers off sale on 7th August 2013, however some routes may sell out before then so we advise you book as soon as your can.

How do I find the transfer coach at the airport?

When you arrive at the airport, please follow signs to the car / coach park and lookout for someone with an Outlook t-shirt, and a coach with an Outlook sign on it.

My plans have changed, can I get a refund?

All airport transfers are non-refundable. If a particular route is sold out you may transfer your seat to another person, but there will be a small (£5) fee for this. Please contact info@outlookfestival.com.

Will the transfer buses take us to the apartments we have rented?

All airport transfer buses drop you off at the festival entrance. There are local buses and taxis here, which you can grab to your apartment.

Will there be secure storage available?

Yes, there are secure storage lockers available to hire for the duration of your stay at Outlook Festival, or just by the day.

How big are the lockers?

Lockers are 35 x 25 x 5cm.

How much do they cost? 

Daily rental – 50kn
3-day rental – 150kn
Throughout the festival/your stay – 200kn

Can I pre book storage?

Yes, there are a limited number available for pre-booking at  reduced rate of £17 for the full weekend – click here.

Do you have bigger lockers for bags and larger items?

We are planning to have larger lockers for bigger items (bags etc). These are not available for pre book and must be requested when on site.

Where can I find them?

They will be in the Customer Village, located near the Beach Stage.

What are the opening hours?

These areas will be staffed 24 hours a day.

Where does the bus pick me-up from?

On the way out this depends on what location you chose, for the way back all sunshine buses depart from the coach pick-up/drop-off point next to the campsite.

Can I be on the same sunshine bus as my friends?

You will need to contact Planet Festival about this; info@planetfestival.com

What dates do I need to book for accommodation?

Sunshine bus customers will need to book accommodation for 6 nights, from Wednesday 28^th August up to Tuesday 4^th September.

My plans have changed, can I get a refund?

No you cannot get a refund for a sunshine bus ticket, however you can change the name on the booking for a small fee. Please e-mail info@planetfestival.com about this.

What shuttle buses will be available?

There is a bus stop right outside the campsite/festival site. There will be daily buses from Verudela to Pula centre (bus 2A; every 20mins) and from Pula centre to Outlook (bus 5A; every 30mins) and a night bus from Verudela to Outlook (bus 62; every 90mins).

The price is about €2 per journey, but we are looking in to wristbands that will cover your whole duration of festival travel.

Can I get a taxi easily?

Yes, there is a dedicated taxi rank a short walk away from the campsite. Please make sure you check the price before getting into a vehicle, don’t be afraid to haggle, and watch out for illegal taxi’s – although cheaper they are not regulated by the city and you may be putting yourself in unnecessary danger.

My flight doesn’t fit in with your airport transfers, what should I do?

If arriving early why not do a bit of sight-seeing in your arrival city and catch a later/next day transfer instead? If you’re keen to get to th festival site then check out either Autotrans or Autobusnikolodvor.

You could also “buddy up” on a taxi or private transfer with other festival goers – our forum is a great place to recruit people for this.

How can I sign up?

Click here.

When will applications open? What’s the deadline?

Applications are open now (see above). The closing date for the initial round of applications will be June 14th. Applications may re-open after this date but these will not be role-specific so we advise you sign up sooner rather than later.

Do I have to pay a deposit?

Yes, a deposit of £135/500kn is required pre-event (depending on your location).

When is the deposit deadline?

Your deposit must be paid before 21st June and is non-refundable pre-event. After the festival, providing you have completed all your shifts, this will be refunded back to the card you paid on.

When should I book my travel?

All volunteers are required to be onsite on site and ready to work 28^th August – 2^nd September*

Site Crew and Décor are required onsite from the 20^th August

Box Office volunteers are required site from the 25^th August

You need to confirm your travel arrangements within your PAAM Profile.

Remember, you are responsible for making your own way to and from the festival.

Can I travel by Sunshine Bus?

Yes. Please send an email titled “SUNSHINE BUS” to outlookvolunteers@gmail.com when you have booked your bus ticket, including the times and dates of your bus. (This will allow us to plan incase your bus is late) If you do not do this you will be held responsible for missing any shifts.

How much work do I have to do?

Each volunteer does 3 x 6-8 hour shifts. There are various roles available, from litter picking to wristband exchange…and the hours required vary depending on your role.

Are there any other perks?

Yes, volunteers get free camping in campsite Brioni for the duration of the festival (29^th August to 2^nd September), and also a food token per shift worked.

What happens if I don’t turn up?

If you miss a shift you will not be given your full festival wristband, and your deposit for both the ticket and camping will not be repaid to you. If there is a legitimate reason please talk to the Volunteer Management Office onsite and they will see what can be done.

When will I find out about my shifts?

Rota’s will not be released until August. Please do not contact the volunteer management team requesting particular shifts.

My friend is also volunteering; can we work the same shifts together?

We are unable to group friends volunteering together. There will be a peer shift swapping system available onsite. So if you find someone to swap with we are able to change your shifts.

I’m planning on attending a boat party, how do I make sure the times don’t clash?

You book boat parties at your own risk; we cannot fit rotas around boat party requests. Sorry!

Can I work in Artist Liaison/Site Crew/Stage Management/Décor?

No, these roles have now been filled.

If you have chosen only these roles as your 3 options and have not heard back from us at this point, you will need to cancel your position and re-apply for another role.

What currency do I need on site?

The Croatian currency is Kuna. However to buy things at the festival site and around the campsite you will need to exchange your Kuna for Outlook Tokens.

Why do you use Tokens?

Using tokens at the bar you’ll notice the service is much quicker. The easily recognisable sizes and colours allow both staff and customers to quickly pick out the right change. We also utilise the token system to ensure accurate accounting.

I bought too many tokens, can I swap them back again?

Unfortunately tokens cannot be sold back to any of the token exchange points on site. We suggest buying a reasonable amount at a time and exchanging regularly throughout the festival.

Will there be anywhere to exchange foreign currency into Croatian Kuna?

Yes, you can exchange most currencies (euros, pound sterling, US dollars…) at the Camp Brioni reception. This is completely independent of the festival. 

What are the general costs at the festival?

Main dishes in restaurants range from 70KN to 150KN / Pizza – 40-65KN / Sandwiches – 30-50KN / Beer – 35KN for 0.5Litre (approximately 1 pint) / Cider – 35KN / Spirit + Mixer – around 35KN / Cigarettes – 20KN

Can I have a stall at the festival?

You can only trade in Croatia if you have a Croatian Trader’s License. If you have one of these, then please email info@outlookfestival.com with your proposed stall and we will see if you suit Outlook.

I’m an artist and would like to perform at Outlook? What do I need to do?

Please send an email with your full name, performance name, city of residence, a very brief bio and any links to mixes, videos or website addresses to applications@outlookfestival.com, quoting ‘ARTIST’ in the subject.

When will set-lists be released?

A rough daily list of each arena’s artists will be sent out in the Customer Advance Information PDF late August. A full artist line-up will not be available until you arrive at the festival in Croatia.

How far is the fort from the campsite/hostel?

The main stage is about 15-minute walk away from the campsite/hostel.

There are bars and various food stalls in the fort, as well as token exchange kiosks.

NB: You must be wearing sturdy shoes in order to enter the fort! No flip flops will be allowed. Please make sure you come prepared with suitable footwear…trust us, it’s for your own good!