FAQs

FAQs

Outlook Festival is based in an abandoned Roman fort in Stinjan, Croatia. The closet city and airport is Pula, Croatia. The festival site is isolated but joined to our campsite (address below). It is unlike any other festival site in the world!

Campsite Address:
Camping Brioni (formerly Puntizela) Puntizela 155 Stinjan 52100 Pula CROATIA

How far is the fort from the campsite?

The main stage is about 15-minute walk away from the campsite.

There are bars and various food stalls in the fort, as well as token exchange kiosks.

NB: You must be wearing sturdy shoes in order to enter the fort! No flip flops will be allowed. Please make sure you come prepared with suitable footwear…trust us, it’s for your own good!

The campsite is open at 12pm (midday) on Tuesday 5th September for campsite customers only.  There is no access to the site before this time.

The Opening Concert is on Wednesday 6th September – music starts around 7:30pm. It is set in Pula’s 2000-year old Amphitheatre and due to limited capacity it is ticketed separately.

Outlook Festival 2017 will be held from Thursday 7th September to Monday 11th September (the music stops at 6am on Monday morning).

The full music schedule will be communicated at a later date.

The main flight destinations are TriesteLjubljanaZagrebPulaVenice Treviso and Venice Marco-Polo airports, with cheap flights available from across Europe and direct bus transfers from these airports to the festival site available here.

A cab ride between Pula Airport and the festival site will cost you between £10 and £20.

The fort is about 15-minute walk away from the campsite.

There are bars and various food stalls in the fort, as well as token exchange kiosks.

NB: You must be wearing sturdy shoes in order to enter the fort! No flip flops will be allowed. Please make sure you come prepared with suitable footwear…trust us, it’s for your own good!

The Fort is a 10–minute drive from Pula city center.

There are regular buses running between the site and the city center, and plenty of taxis are usually available outside the festival entrance.

The campsite is open at 12pm (midday) on Tuesday 5th September for campsite customers only.  There is no access to the site before this time.

The beach stage starts from 2pm on Tuesday 5th September, and music in the fort starts Thursday night.

The Opening Concert is on Wednesday 6th September – music starts around 7:30pm. It is set in Pula’s 2000-year old Amphitheatre and due to limited capacity it is ticketed separately.

Outlook Festival 2017 will be held from Thursday 7th September to Monday 10th September (the music stops at 6am on Monday morning).

The full music schedule will be communicated at a later date.

Day tickets are not available in advance but can be bought at the festival entrance as 1 day, 2 day, 3 day or full festival passes – 1 day tickets are priced 450 Kunas.

Local tickets are available for citizens of Bosnia & Herzegovina, Croatia, Macedonia, Montenegro, Serbia, Slovenia and are priced 250 Kunas.

With a Festival Ticket customers have access to the fort and the beach.

The beach stage starts from 2pm on Tuesday 5th September, and music in the fort starts Thursday night.

Campsite accommodation tickets (Camping, Boutique Camping, Mobile Home, Hostel) get you access to the campsite and the campsite facilities, but it has to be accompanied by a Festival Ticket. 

To enter the campsite you must have both Festival & Campsite Accommodation tickets .

The Opening Concert is a separately ticketed event and is held at the Arena in Pula. Access to the festival or campsite is not part of the Opening Concert

To get on a Boat Party you must have a festival ticket and the boat party ticket of your choice.

Boat Party tickets are available from the festival site harbour and are priced 200 Kunas.

On-site accommodation is still available here including Camping, Mobile-homes and Boutique camping options.

You can also purchase accommodation at the festival entrance though we recommend booking in advance for your convenience.

When does the campsite open? When can I check-in?

The campsite is officially open to Outlook Festival customers from 12:00 Tuesday 5th September until 14:00 Tuesday 11th September

Can I just pay for camping when I arrive?

Camping spaces normally sell out in advance but any remaining spaces will be on sale at the festival entrance

I don’t need my space anymore – can I change the name on my booking?

Please contact info@outlookfestival.com for more information

Can I bring a Camper Van into the campsite?

A very limited number of Camper Van passes are available to book, there is a dedicated area for camper vans in order to minimize disruption, however we must ask that you adhere to the ‘no moving vehicles’ rule throughout the four days of the festival. You will not be allowed to drive your car or vehicle once set up – only to leave the site on departure.

In addition to the pass everyone staying in the Camper Van will need to purchase a normal camping ticket for the total number of nights of their stay.

Can I bring my pet dog/cat/hamster?

Pets are not allowed anywhere within the campsite, and festival, grounds. If you are looking to bring a pet you will need to stay off-site.

What can/can’t I bring in the campsite?

Campers can bring food and alcohol for personal consumption but strictly no glass.

Patrons will not be permitted entry to the Festival whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, NO GLASS
Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.
Can I buy or hire a tent when I arrive or do I need to book it in advance?

We are offering 2-man and 4-man tents to be purchased by campers for this years festival. The prices of the tents reflect a better deal than bringing your tents as extra baggage with most airlines.

These tents will be available to buy online and will be ready for you to pick up at the festival site check in.

Is there any secure storage on the campsite for my camera/money/passport?

Your passport is handed into the campsite on arrival, this is Croatian law, and they will look after it until you check-out.

Secure lockers are available on site.

Single container dimensions are 35 x 25 x 5 cm, suitable for valuables such as cameras and other small items.

Bigger lockers will be available for bags and larger items.

Lockers are purchased on site and prices are set by the security company who run them.

These areas will be staffed 24 hours a day.

We’re thinking of booking a hostel room or Mobile Home but not sure of who’s coming yet. Can we book a room without confirming names?

You’ll need to book, and pay for, the whole room at the time of booking, including adding names. If friends are undecided yet you can change their name at a later date for an admin fee.

It says I need a Credit card to book the Mobile Home?
A credit card must be presented to the camp site check-in to secure against damages. One card per home is required and a form will be completed at check-in. No charges will be taken without notification.

The Croatian currency is Kuna. However to buy things at the festival site and around the campsite you will need to use our cashless wristband system (see next question).

Will there be any ATMs on the site?

Yes, there will be ATMs on the site. Please note that day ticket holders wont be able to access these ATMs and need to take all the cash they need with them.

Will there be anywhere to exchange foreign currency into Croatian Kuna?

Yes, you can exchange most currencies (euros, pound sterling, US dollars…) at the Camp Brioni reception. This is completely independent of the festival.

What is an RFID wristband?

The RFID wristband is a wristband with an RFID chip in it that grants you access to certain entrances and areas and also acts as your electronic wallet, allowing you to make purchases without the hassle of tokens, cash or card transactions.

How do I get my wristband?

As you enter the festival you will get your RFID wristband at the Main Gate. You can then add credit at any of the Cashless top-up booths.

How does it work?

Your RFID wristband is used to pay for food, drinks and merchandise within the gates. You can load credits onto your wristband onsite at one of the many top up stations. After ordering, you simply tap your wristband against one of the readers located at each bar and vendor. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.

Do I have to use this system?

Yes, Outlook 2017 will be completely free of physical tokens. Bar and vendors will only accept payment made with RFID wristbands.

Can I pay with cash or card instead of my wristband?

No. Outlook 2017 is a fully cashless festival, which means that the only way of paying for goods is with your wristband.

How do I put credit on my wristband?

Wait until you’re inside the festival gates and load your wristband with credit at any one of the top-up booths. There is a top up minimum of 50HRK (100HRK first top up) and a maximum of 1500HRK

What happens if I run out of credit?

Don’t worry, if you run out, you can always top up as many times as you’d like – there are no charges involved in topping up your wristband.

How do I keep track of my balance?

You will be able to check the balance of your wristband whenever you want, at any bar, vendor, Top-up booth, or Customer Service point. Simply ask for a balance check.

Can I pay for other people’s food & drink?

Of course! Your friends will be more than happy for you to buy them a drink with your wristband.

What’s so great about these wristbands?

RFID wristbands present many great benefits to you. You’ll save loads of time as RFID significantly reduces queues at vendors and bars. Also, you won’t have to worry about counting and keeping track of cash or tokens or waiting for your card transaction to be accepted. You can enjoy the pools without worrying about keeping your money safe in a locker and have all your credit with you at all times. It’s also super easy to use and completely waterproof!

Can lost or stolen wristbands be tracked?

Please keep in mind that your wristband is similar to cash, if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost. None of your personal data is stored on the card, so don’t worry about that.

Can my movement be tracked with RFID technology?

No, it can’t. The RFID wristbands will not be equipped with GPS technology and therefore it will be impossible to track your movement.

So, what if I have leftover credit when the festival ends?

Don’t worry! You can get a refund onsite. Just head to any of the cashless refund points before you leave the event. Refunds will be available from refund points on Monday & Tuesday at the end of the festival only. There is a minimum refund amount of 70HRK.

I’m still a bit confused, how can I get help?

No problem! Come to the festival and our trained customer service personnel will assist you during the entire festival. You’ll see, it’s actually quite simple!

If you experience any issues with your RFID chip or any queries please go to your closest Top Up Booth at the festival.

Main dishes in restaurants range from 70KN to 150KN / Pizza – 40-65KN / Sandwiches – 30-50KN / Beer – 35KN for 0.5Litre (approximately 1 pint) / Cider – 35KN / Spirit + Mixer – around 35KN / Cigarettes – 20KN

Open shoes are not allowed in the Fort: make sure you bring trainers or any sort of sturdy shoes. The ground on the festival site isn’t suitable for flip-flops or sandal.

Yes, please manifest yourself at the festival entrance and our staff will point you in the right direction.

All disabled customers are welcome at Outlook, but it is a greenfield site with particularly rough terrain in places. There are steep stony hilly sections of the site, meaning that sometimes access across the site is not that easy especially in bad weather conditions. Please bare this in mind when booking for the event. Stewards however, will be around to assist.

There are a number of facilities in the campsite to accommodate disabled customer’s needs, however certain sections of the site may prove too difficult to navigate for certain disabilities. Not all disabled customer’s need use of these facilities but we will endeavour to assist with access and provide a free carer/PA ticket where required to ensure your stay is comfortable and most of all enjoyable.

Should you have any enquiries regarding the access and facilities at the festival, please email info@outlookfestival.com

  • To view and download our Croatia A—Z click here.
  • For more information on how to travel to and during the festival check our Travel FAQ.

 

We advise all customers to take out travel insurance before coming to the festival.  Check out some great deals here.

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