Terms & Conditions

The small print

Tickets

The Festival is strictly an over 18’s event.  Any one under the age of 18 who has purchased a ticket will be refused entry – no refund is applicable.

Tickets for the Festival are only available from accredited ticket outlets (for a full list of outlets please see the partners page).

Holders of tickets bought from any outlets not listed will be refused entry to the Festival, and no liability will attach to the Promoter in such event.

Tickets are non-returnable. Refunds will only be available if the Festival is cancelled or entirely rescheduled. The performers and advertised attractions are subject to change, and no refunds will be offered if any performances are cancelled.

Installment plan tickets are standard festival tickets split in multiple instalments.
Instalment payments will be taken automatically from your payment account every month from 1
st Feb 2017. 

The full price of the installment ticket will be the same as a full price ticket.  For all pricing and payment structures please check the product page.

Any customers who do not fulfil the ticket value by 1st August or opt out of remaining payments will lose their deposit – there are no refunds payments already made.

To discourage touting and protect the ticket price the Promoter requires each ticket has an allocated name, matching photo I.D. will be required on entry to the Festival.

Changing the name on the ticket can only be administered by the promoter – and it is to the discretion of the promoter whether a name change is allowed.  

Name changes cannot be administered on deposit plan tickets

Please contact info@outlookfestival.com if you require a name change.

No name changes will be allowed after 1st August

Tickets are resold entirely at the risk of the original and new bearers, the ticket outlet accepts no responsibility for problems arising from third party transactions.

Tickets are transferable for a wristband on arrival at the festival site, and there will be no automatic right of re-admission during the Festival should the wristband become lost or damaged.

No animals will be allowed on to the site during the Festival, with the exception of guide dogs.

The Promoter reserves the right to refuse admission to the Festival. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

Patrons will not be permitted entry to the Festival whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), alcoholic drinks, cans, glass bottles, foodstuffs.

The Festival cannot take liability for any confiscated items – we will endeavour to return any confiscated items but cannot guarantee this.  The safest option is to not bring any of the above items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.

Unauthorised photography or audio/video recording of any performance at the Festival is strictly prohibited.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by Outlook Festival and may be used for any promotional material. By attending the event you give Outlook Festival the permission to use this media.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

Tickets are sold on the understanding that the event is subject to license from the appropriate authorities.

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list.  This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter.  You are able to opt out once you have received a newsletter.

Accommodation

Accommodation passes are transferable for a wristband on arrival at the festival site, and there will be no automatic right of re-admission during the Festival should the wristband become lost or damaged.

Customers staying in the campsite must also have a festival pass to access the accommodation.

There is no access to the campsite accommodation outside of the stated times. 

The campsite is closed to the public 15 days before the Festival take over period.

The campsite is open from 12pm (Midday) on Tuesday 4th September.  Festival customers cannot access the campsite before this time.  Please do not arrive earlier as you will be denied access.

The campsite closes at 2pm on Tuesday 11th September.  Festival customers must leave the campsite by this time.  Please do not plan to stay later as you will be asked to leave the campsite.

On arrival to the campsite, all customers are required to hand in their passport as part of check-in.  The passport will be returned upon check out.

Campsite accommodation passes only cover the customers stay until Monday 10th September.  

Camping Customers are able to stay one extra night, they will be charged for this night upon check-out.

Please read carefully the check-in / check-out information of all individual accommodation types as some vary.

Customers staying in the campsite may bring food and alcohol for personal consumption – strictly no glass.

No animals will be allowed on to the site during the Festival, with the exception of guide dogs.

The Promoter reserves the right to refuse admission to the Campsite. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

Patrons will not be permitted entry to the Campsite whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), alcoholic drinks, cans, glass bottles, foodstuffs.

The Festival cannot take liability for any confiscated items – we will endeavour to return any confiscated items but cannot guarantee this.  The safest option is to not bring any of the above items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.

Unauthorised photography or audio/video recording in the Campsite is strictly prohibited.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by Outlook Festival and may be used for any promotional material. By attending the event you give Outlook Festival the permission to use this media.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

Customers staying in Mobile Homes will be required to present a credit card against damages to the home.  On arrival customers will be required to sign a waiver against any damages – this contract is between the customer and the campsite and the festival accepts no liability to the deposit process of the Mobile Homes.

Failure to present a credit card for deposit on arrival will result in a void booking with no refund.

The card will be used to insure against damages – no charges will occur without notice.

The festival can accept no responsibility or liability to any damages to possessions or person whilst staying on the campsite.

To discourage touting and protect the ticket price the Promoter requires each pass has an allocated name, matching photo I.D. will be required on entry to the Festival.

Changing the name on any accommodation pass can only be administered by the promoter – and it is to the discretion of the promoter whether a name change is allowed.  

Please contact info@outlookfestival.com if you require a name change.

No name changes will be allowed after 1st August

Passes are resold entirely at the risk of the original and new bearers, the ticket outlet accepts no responsibility for problems arising from third party transactions.

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list.  This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter.  You are able to opt out once you have received a newsletter.

Airport Transfer

Festival organized airport transfers are the only vehicles able to enter the festival-parking zone.

Festival organized transfers are only available from the Festival website or through official flight package partners.

Although we have taken flight times into consideration our transfers are not linked to any specific flight(s). The Festival takes no responsibility if you miss your coach or flight as a result of delays on either side.

Please note you will need to take in to consideration the time it takes to pass through customs, passport control and, if applicable, baggage reclaim.

Arrival times are given but these are only estimated and may change for a number of reasons, including, but not limited to; traffic jams, vehicle failure & border checks.

Please note that if less than 8 seats are sold on a given transfer a refund will be given. 

Coachs my be subject to rescedualing, you will be notifide as early as possible to any changes to your booked transfers.

For anyone staying in the on-site campsite or hostel, check-in is open 24 hours so regardless of the transfer time you will be able to receive your camping wristband and pitch-up.

If you have booked accommodation elsewhere please check check-in procedures before booking.

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list.  This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter.  You are able to opt out once you have received a newsletter.

Boat Parties

You must have an Outlook Festival ticket to attend a boat party.

Tickets are limited to 5 per order, and you will have 10 minutes to complete your purchase before the tickets are re-released.

However, as there are only limited tickets per boat it is likely more than this number will be put in to baskets at exactly the same time. For this reason you may have tickets in your basket and yet the purchase doesn’t go through. We cannot avoid this unfortunately, we can only advise you complete your purchase as quickly as possible.

For the above reason have all names, at least one e-mail address and your payment details ready.

Full names must be provided at point of purchase for every ticket.

All boat party tickets are non-transferable, you cannot sell/give them to someone else, or swap for a different boat. THIS IS NON NEGOTIABLE.

You cannot book multiple tickets under one name, if you do so the extra tickets will be cancelled and then re-released for sale.

In order to board your boat every ticket holder will need to produce photographic I.D in their name – as you will likely be handing your passport in to your accommodation we advise you bring a photocopy with you. NO I.D, NO boat party.

Boats may arrive late back to the harbour – if you are wishing to do more than one boat party in a day please leave at least one hour between arrival and departure times as boats will not wait for late passengers – Outlook accepts no responsibility if you do not make one or more of your boat parties due to the late running of others.

Do not buy tickets if you do not plan to attend the boat, you will simply be throwing money away!

Finally, all artists who play on a boat also play on land.

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list.  This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter.  You are able to opt out once you have received a newsletter.

Deposit tickets

Deposit plan tickets are standard festival ticket split in multiple instalments.

Instalment payments will be taken automatically from your payment account every month from 1st Feb 2017. 

The full price of the ticket will be the same as a full price ticket.  For all pricing and payment structures please check the product page.

Any customers who do not fulfil the ticket value by the end of the stated payment period or opt out of remaining payments will lose their deposit – there are no refunds on payments already made.

To discourage touting and protect the ticket price the Promoter requires each ticket has an allocated name, matching photo I.D. will be required on entry to the Festival.

Name changes cannot be administered on deposit plan tickets – this ticket cannot be transferred to any one else

The Festival is strictly an over 18’s event.  Any one under the age of 18 who has purchased a ticket will be refused entry – no refund is applicable.

Tickets for the Festival are only available from accredited ticket outlets (for a full list of outlets please see the Outlook website).

Holders of tickets bought from any outlets not listed will be refused entry to the Festival, and no liability will attach to the Promoter in such event.

Tickets are non-returnable. Refunds will only be available if the Festival is cancelled or entirely rescheduled. The performers and advertised attractions are subject to change, and no refunds will be offered if any performances are cancelled.

Tickets are transferable for a wristband on arrival at the festival site, and there will be no automatic right of re-admission during the Festival should the wristband become lost or damaged.

No animals will be allowed on to the site during the Festival, with the exception of guide dogs.

The Promoter reserves the right to refuse admission to the Festival. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

Patrons will not be permitted entry to the Festival whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), alcoholic drinks, cans, glass bottles, foodstuffs.

The Festival cannot take liability for any confiscated items – we will endeavour to return any confiscated items but cannot guarantee this.  The safest option is to not bring any of the above items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.

Unauthorised photography or audio/video recording of any performance at the Festival is strictly prohibited.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by Outlook Festival and may be used for any promotional material. By attending the event you give Outlook Festival the permission to use this media.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

Tickets are sold on the understanding that the event is subject to license from the appropriate authorities.

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list.  This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter.  You are able to opt out once you have received a newsletter.

Opening Concert

The opening concert is an over 18 and over event although children under the age of 18 can attend, except for those under the age of 4.  An adult must accompany anyone under the age of 18.

Tickets for the opening concert are only available from accredited ticket outlets (for a full list of outlets please see the official festival website; www.outlookfestival.com/partners).

Holders of tickets bought from any outlets not listed will be refused entry to the Concert, and no liability will attach to the Promoter in such event.

Tickets are non-returnable. Refunds will only be available if the Concert is cancelled or entirely rescheduled. The performers and advertised attractions are subject to change, and no refunds will be offered if any performances are cancelled.

Tickets are resold entirely at the risk of the original and new bearers; the ticket outlet accepts no responsibility for problems arising from third party transactions.

No animals will be allowed in the concert arena

The Promoter reserves the right to refuse admission to the concert. There will be a random body search on admission policy in operation. It is a condition of entry to the concert that you will submit to any reasonable search request.

Patrons will not be permitted entry to the concert whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, alcoholic drinks, cans, glass bottles, foodstuffs.

Illegal substances are strictly prohibited at the concert. Any person found in possession of such substances will be denied entry and / or removed from the concert, and Police will be called to attend.

Unauthorised photography or audio/video recording of any performance at the concert is strictly prohibited.

Persons attending the concert may be filmed, photographed or recorded as part of the audience. This media is owned by Outlook Festival and may be used for any promotional material. By attending the event you give Outlook Festival the permission to use this media.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the concert, including loss or damage to property, howsoever caused.

Tickets are sold on the understanding that the event is subject to license from the appropriate authorities.

By purchasing a ticket to the concert you accept to be added to the promoters mailing list.  This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter.  You are able to opt out once you have received a newsletter.